Data retention period
The table below shows how long information is kept; the rules are the same for Dhaka users or users in other cities.
| Data type | How long is kept | Why kept |
|---|---|---|
| Account information | Until account is active | Login and profile operation |
| Transaction | Up to 6 years | For security and account verification |
| Usage logs | Up to 12 months | To detect issues and maintain performance |
| Cookie | Up to 30 days per session | Remember preferences |
| Support message | 24 months after last contact | Keep solution history |
| Security warning | Up to 18 months | To analyze risk |
